From the moment that you connect your screen you can rest assured knowing that the NowSignage platform will provide you with constant visibility and updates of the uptime of all your screens.

When on your NowSignage screens dashboard within your project you will see an overview of the total number of screens you have as well as live status of each of those screens. When any new screen is added and the PIN subsequently entered into a live screen, your NowSignage account will automatically connect and communicate with the NowSignage App to monitor its performance and provide live status updates.

There are five status indicators:

  • The first indicator on the left is the total amount of screens you have, regardless of the status they currently are displaying.
  • Online (Green) - The screen is live, has power and the internet connection is good and the NowSignage app is currently running on your screen.
  • Intermittent (Amber) - The screens internet connection is poor dropping in and out of your network.
  • Offline (Red) - This means the hardware has either lost internet connectivity or lost power/switched off. If your screen has power it may be playing in offline mode. Also if the NowSignage app has been exited on the device, it will also show a offline status.

    Offline mode is when your screen has lost its Internet connection but it will continue to play cached content stored on the device from when the pin was initially entered. When a screen is in offline mode it will receive no content updates as it will be unable to download new scheduled content. You can tell you screen has fallen into offline mode as you will see a small grey WIFI icon in the bottom right hand side of the screen that will be present until the hardware is reconnected to your network.
  • Never Connected - This just means that you have a screen that has likely been newly created and has not yet been activated and a licence applied to it. You will also see that a screen that has not been connected/activated will have no pin yet. 


FAQ

Q. Why does my screen status show it is offline in my account, but content is playing on my screen still?

A. This means your screen is running in the offline mode mentioned above and has likely lost its internet connection. - To reconnect you device to your network, access the devices setting and you will find 'Network'.